02 Dec Benefits of Using a Staffing Company for Customer Service Positions
Customer service jobs can be some of the most challenging positions to fill for business owners. Customer service industry careers also some of the most critical jobs when it pertains to being able to compete effectively in a given market when providing a service or product. A good customer service experience can be a large deciding factor of whether or not a consumer returns to them or suggests their services to other potential customers. Finding quality customer service employees in today’s present market is turning out to be a big challenge for companies, including some of our own clients. We hear a lot of stories from business owners and hiring managers that have issues finding qualified candidates. This blog covers compelling advantages as to why utilizing a staffing company as part of your talent acquisition strategy for customer facing roles and also some of the shared challenges by employers and pitfalls
The Market is Changing
In today’s market, the salary requirements of customer service reps is increasing due to the difficulty of finding quality talent. Also, the switch to a more automated and online customer experience has created a need for talent to be more tech savvy, which requires more training for the current workforce of customer service representatives. Because of this, companies are shifting to a more digital approach when it comes to their interactions with customers, including using things like interactive chat bots on their websites.
Another issue that has become problematic for businesses is that a lot of recent college graduates are not focused in going into the customer service field. They instead are target titles with more significant responsibilities and or growth potential. Thus, the majority of customer facing applicants are experienced and stem from the direct service industry and or other positions. The days of being able to easily hire customer service entry level talent has passed. You now must be competitive to land the available talent
Because customer service positions are so crucial to their success of product and service growth, these businesses need employees that are reliable. Utilizing a staffing agency can truly help fill these open roles in a quick manner and can have several benefits to hiring managers and owners alike. In this blog, we’ll talk about the biggest benefits of using a staffing company for your customer service positions.
Why are customer service positions so important to the success of a business?
Customers are your most valuable asset. They’re the ones who will keep coming back for more. If a customer has a bad experience with your company, they will tell their friends and family about it. And word of mouth is one of the best ways to get new customers. In fact, according to recent studies, up to 80% of consumers trust recommendations from people they know over those made by advertisements.
Keeping your customers with quality customer service can even end up saving your business money in the long run. Poor customer service and a lack of empathy for consumers can drive returning and potential customers away. Prioritizing your approach to customer service helps you attract and keep loyal customers coming back for your products. However, building a quality customer support team can be difficult. Now, we will get into some of the biggest benefits of using a staffing agency for filling your customer service jobs.
Staffing agencies attract applicants not seeking only the title of your open role and have a wide array of talent
As they have new grads that apply with them every day, and many candidates with strong customer service experience a recruiter will pitch your open job to candidates and help you attract the best talent on the market.
Candidates that apply with staffing companies are more flexible on salary
When a candidate applies for contract or temporary work their expectations are not traditionally as high as direct to employers. Thus, you can catch amazing candidates for a great value, and that may have never even considered working in that role prior to speaking to the recruiter.
Staffing agencies can offer temporary staffing in a pinch
One of the best benefits of using a staffing agency, as mentioned in one of our other blogs that you can read here, is that a staffing company can help you fill positions quickly. If one of your customer service representatives has an emergency that leaves you short handed or has unexpectedly quit, it can be hard to find a replacement quickly. When you partner with a staffing agency, they utilize their extensive network of qualified candidates to deliver you talent quickly.
Using a staffing company can save time and money on training
When you partner with a staffing agency to fill these positions, one of the best benefits is that you don’t have to spend quality time and resources on training. The candidate comes in ready to work right away, which allows more focus on customer success. Without the need to spend time training the individual, it ends up saving money and resources as well. The staffing company has already done the legwork to train the employee and have them ready to perform right away at a high level.
Staffing companies offer flexibility
One of the biggest benefits of working with a staffing company is that they offer incredible flexibility. You can set your own hours and manage your schedule however you’d like. If the candidate isn’t the best fit for the job and offers bad customer service, you can simply move on from them without any difficulties. The agency will be able to offer more qualified candidates based on your specific needs and requirements. If the employee is a solid match for the position, it could lead to an opportunity for full-time employment. This is beneficial for both the business and the employee. Hire temporary and temporary to hire custom service teams can allow you to isolate amazing staff members and give you the flexibility to make offers as you need, and on your timeline!
A staffing agency can give you qualified customer service professionals
Because staffing agencies work to fill their network with a wide variety of qualified candidates, they’re perfect to use for customer service jobs. Instead of spending the time interviewing multiple candidates and spending the precious time and resources that comes with the process, you can find a candidate that provides excellent customer service and comes ready to work right away. Recruiters will look for a candidate that has the key customer service skills needed so that they can perform right away and give your business more satisfied customers, setting you up for business success. You tell them what experience you need to hire, and they deliver it. It is that simple.
Need professional help?
Finding staff that offers excellent service can be difficult and we know that. That’s why Scion Staffing is here to help you find qualified staff and build strong customer service teams. We know what it means to offer amazing customer service, as our customers have rated us very highly over the years.
Scion Staffing is proud to offer award-winning temporary staffing services. When you partner with us, you can rest assured that regardless of your needs or staffing numbers we are able to seamlessly support your team. To learn more about our recruiting and staffing services, please contact us today. Additionally, to learn more about Scion Staffing, we invite you to visit our about us page!