Scion Staffing (www.scionstaffing.com) has been retained to conduct the search for a contract Remote Customer Service Representative for our client, a well-known Technology Corporation in Oklahoma City.

RESPONSIBILITIES:

• Manage large amounts of inbound and outbound calls in a timely manner
• Respond to inquiries via SMS Texts, Emails, and calls
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

QUALIFICATIONS:

• 6 Months previous experience in a customer service capacity or call center
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Customer focus and adaptability to different personality types
• Familiarity with CRM systems and practices
• Strong written/verbal communication skills with attention to accuracy and grammar.
• Previous CRM experience
• 50 WPM typing speed.
• Ability to multi-task and problem solve.
• Team-centric positive attitude.
• Tech-savvy - Experience using multiple browsers, searching intranets, and using instant messaging platforms.

COMPENSATION:

This opportunity offers a pay rate of $14+ hourly, depending on experience. There is great potential to grow professionally.

HOW TO APPLY:

For immediate consideration, please submit your resume as a Word (.doc) or (.docx) attachment to Nhi at Nnparse@scionstaffing.com. Please indicate "Remote Customer Service Representative" in the subject line. We look forward to contacting potential-match applicants.

ABOUT OUR SEARCH FIRM:

Scion Staffing is a national award-winning staffing firm. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at www.scionstaffing.com or in the 2010-2019 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.