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Senior Client Service Manager

Location Los Angeles, CA 92606
Date Posted December 23, 2020
Job ID 7017
Employment Type Direct Hire
Salary $90000
Scion Nonprofit Staffing (www.scionnonprofitstaffing.com) is leading a search for a Senior Client Services Manager our client, an amazing nonprofit organization whose mission is to provide affordable health care and benefit solutions to agricultural workers in California. This is a wonderful opportunity for an insurance expert to be part of an impactful and professional growing nonprofit that works with the agricultural space in Southern California. This is a direct hire, full-time opportunity!

Position Description
This position is responsible for the execution of our client service strategy to ensure client satisfaction, expansion of benefit programs and ultimate retention.  This role reports to the VP of Client Services and works directly with the Superior Team and Field Service Representatives to coordinate benefits and service to our members.
  • This position will meet with or contact members on a regularly scheduled basis to review service-related issues including ideas for improving or enhancing the member’s total service experience
  • Conducts training and education for the member, conduct open enrollment meetings, and coordinate with other offices as needed to ensure continued communication with the members
  • Communicates administrative and service changes to the members and the brokers
  • Resolves client services issues to the satisfaction of all parties
  • Maintains the highest level of retention of members 
  • Owns the renewal process
  • Conducts enrollment meetings and attends, or coordinates at health fairs as needed
  • Coordinates the ordering and delivering of enrollment materials to the members
  • Coordinates resolution of escalated implementation and eligibility issues with broker
  • Processes daily work assignments, including ad-hoc and renewal requests
  • Collaborates with team members to assist during high volume periods
  • Provides a bridge for smooth communication between departments, demonstrating credibility, trust, and support
  • Maintains HIPPA compliance, documents and projects in trust and integrity, handles confidential information with discretion, trust, and integrity. Maintains discretion and confidentiality in relationships with all board, members, staff, and leadership as needed.
  • Assists members, groups, vendors and teams with our forms, projects, and processes
  • Implements workflows by deadline, multitasks and flexes workload
  • Communicates with internal, external groups and members through our systems and regulations with precision and care, especially with confidential information

What You Have to Offer
  • Life and health insurance license required
  • 5 or more years of experience overseeing direct experience in working in an insurance sales, support, or healthcare industry. 
  • High degree of knowledge of health plan benefits and understanding of the broker relationship
  • Ability to travel (post pandemic); you have your own means of transportation
  • Fluent in Spanish preferred
  • Experience developing and leading strong high functioning teams
  • Experience working in a fast-paced high performing environment
  • Demonstrated experience managing, developing, and coaching individuals and teams
  • Experience in health plans and benefits, extensive knowledge of state and federal regulations as it pertains to the Trust
  • Familiar with self-funding and stop-loss concepts
  • Thorough Understanding of Underwriting Guidelines

Compensation and Benefits
A rewarding career and generous salary (DOE) plus a full and robust benefits package including health, dental, vision, life, long term disability, short term disability, retirement with a 5% employer match, a scholarship and education reimbursement program,  a fitness program, four weeks of paid time off, and holidays off!

How to Apply
For immediate consideration, please submit your resume and letter of interest here: https://www.scionstaffing.com/job/7017

About Our Firm
Scion Staffing is a top temporary staffing agency and executive search firm, connecting leading companies and organizations with impeccable talent. Through our innovative team-building and staffing solutions, we bridge the gap in temporary staffing, as well as contract-to-hire employment, contingent search, and executive searches. The Business Times has recognized us as a top staffing from 2010-2020 and our clients return to us for a variety of opportunities.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, age, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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