Director of Operations - Healthcare

Location Lynnwood, WA 98036
Date Posted May 27, 2021
Job ID 7458
Employment Type Retained
Scion Executive Search is leading the search for Homage’s brand-new Director of Operations! Homage is dedicated to promoting independence, preserving dignity, and enhancing the quality of life for older adults and people with disabilities through the provision of services. Homage is the largest provider of services for older adults and people with disabilities in Snohomish County. Each year more than 25,000 individuals benefit from Homage’s programs related to food and nutrition, health and wellness, home repair, social services and transportation.
Position Summary:
Homage has been growing steadily and is now seeking to accelerate growth! The Director of Operations will enhance the organization’s operating capacity, focusing on strategic execution as the organization transitions from a medium size, one county nonprofit social services organization, into a more robust organization. The goal of Homage is to play a larger leadership role in a regional network of organizations serving older adults and people with disabilities by contracting with healthcare payers and providers.

The Board and CEO are looking for a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading an executive management team, and risk management oversight. The Director of Operations will spearhead the development of a performance culture among a group of diverse and talented individuals. The Director of Operations must be a leader who is able to help others at Homage deliver measurable, cost-effective results that make the vision a reality. Importantly, the successful Director of Operations will have the business, communication, and relationship skills, and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the Director of Operations bring efficient and effective systems to increase productivity and grow the organization, is it also critical that the team retain the creative spark that drives the Homage mission and promise.

Key Director of Operations Responsibilities:
  • Drive organizational results from both an operational and financial perspective working closely with the CEO, Director of Finance, and other key executive team members to ensure alignment with the mission of the agency remain consistent with the business and strategic plan.
  • Lead DEI related activities including, initiating and maintaining a diverse, equitable and inclusive (DEI) culture in partnership with HR.
  • Work closely with the senior management team to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the organization.
  • Motivate and encourage employees at all levels as one of the key leaders in the organization, including, direct service staff, management level employees, and executive leadership team members.
  • Provide for staff a strong day-to-day leadership presence and support an open-door policy, while also fostering a helpful and communication-oriented culture throughout Homage.
  • Encourage an environment of employee development through a “coaching” culture.
  • Assist the CEO in maintaining positive relationships with all client organizations, sources of funding for the agency, peer organizations, government entities and representatives, and the public.
  • Assist in the ongoing development of needs assessments, and program quality assessment tools to identify next steps and areas of opportunity for the agency and to support an ethic of continuous quality improvement for all agency services.
  • Carry out the fiduciary responsibilities of Homage and ensure agency compliance with all applicable rules, policies, procedures, laws, and regulations.
  • Create, oversee and organize management metrics and reporting processes to predict outcomes and identify areas for improvement.
  • Assist in the ongoing formulation of Homage’s overall promotional strategy and the development of associated marketing materials and initiatives, with a special emphasis on marketing programs and key strategic initiatives.
Key Director of Operations Qualifications:
  • Enthusiasm for Homage’s mission and an unwavering commitment to making and maintaining Homage a high-performing nonprofit organization.
  • Professionalism, empathy, and the ability to work as part of a team, maintain a sense of humor, and interact with a diverse group of multilingual employees with different backgrounds, ethnicities and walks of life.
  • A results-proven track record of exceeding goals and consistently making good decisions through a combination of analysis, wisdom, experience, and judgment, and the ability to motivate individuals and foster team spirit.
  • High-level business acumen, including successful profit and loss management, knowledge of risk-management and the ability to develop effective risk-management strategies, and the ability to balance the delivery of programs against the realities of a budget.
  • Exceptional capacity for managing and leading people and connecting with staff individually and in groups to help cultivate, develop, and empower high performing leaders from the bottom up.
  • Proven understanding of General Management with broad experience in the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
  • Self-starter who takes initiative, using sound, independent judgment and discretion and seeks guidance and feedback where appropriate – a doer as well as a manager.
  • 10+ years of operational and financial management experience in a nonprofit or for-profit business.
  • Bachelor’s degree or relevant advanced degree in business, management, public administration, education, administration, or a related field. MBA or similar advanced degree highly desired.
Compensation and Benefits:
Homage’s compensation package includes a competitive base salary between $135K to $148K DOE, as well as health, vision, dental, 401(k), 3 weeks of accrued paid vacation that increases with tenure, and 10 paid holidays. This exciting opportunity offers the ability to make a significant impact leading and growing an established nonprofit committed to helping older adults and people with disabilities.
Applications and Nominations:
Review of applications, nominations, and expressions of interest will begin immediately and continue on a confidential basis until an appointment is made. Nominations, applications, and inquiries should be sent in confidence to:
Please address applications to:
Elizabeth Crimmins, Senior Executive Recruiter
Scion Executive Search
(888) 487-8850
For immediate consideration please apply with your resume and cover letter via - /jobs/7458.
About Our Firm:
Scion Executive Search is a retained executive search firm connecting executive nonprofit leadership to nonprofit organizations and foundations across the country. Born out of the nonprofit sector, we provide expert search strategies and leadership to benefit your organization. Our executive candidates are true agents for change, and we are experts at matching their talents, motivations, and passions to your organization’s mission! Scion Executive Search has led hundreds of successful executive searches; information on our firm is available online for review via
Scion is an equal opportunity employer and service provider committed to not discriminate based on age, race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

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