Scion Staffing has been engaged to hire a motivated Customer Experience Associate with a nationally established, high-end retailer in their San Francisco location! This is a Direct-Hire opportunity offering a competitive salary, uncapped bonus potential, comprehensive benefits, and the chance to get your foot in the door with an expanding, socially conscious company!

Job Duties:

• Manage, maintain, and close inbound sales leads in a high-volume capacity, while focusing on a luxury customer experience.
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to customer inquiries through live chats, phone calls, and/or in-person appointments.
• Consistently seek ways to improve the customer experience while adding value to the Brilliant Earth sales team by critically thinking and implementing customer feedback.
• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions such as rings settings selections and diamond options.
• Create a truly one-on-one ecommerce experience reflecting our luxury brand and product quality.
• Maintain demonstrated responsibility and accountability for meeting individual and team goals in a

Qualifications:

• A Bachelor’s degree or equivalent, preferred
• Robust sales skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent, professional verbal and written communication
• Strong attention to detail
• Strong computer and systems skills – experience with a CRM system or customer focused channel software system, preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

Compensation:

This direct-hire opportunity offers a competitive base salary of $50,000 + uncapped bonus potential!

Apply:

For immediate consideration, please submit your resume in Word or Pdf format via https://www.scionstaffing.com/job/7579

ABOUT OUR SEARCH FIRM:

Scion Staffing is a national award-winning staffing firm. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at www.scionstaffing.com or in the 2010-2020 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applications with arrest and conviction records