Job

Customer Experience Manager

Location New York, NY 10010
Date Posted June 17, 2021
Job ID 7592
Employment Type Direct Hire
Scion Staffing (www.scionstaffing.com) has been engaged to conduct a search for a Luxury Retail Store Manager for our client, an ethical and environmentally responsible fine jewelry company. This role is for immediate hire and located in the NYC, NY!
 
As the Luxury Retail Store Manager, you will build and mentor our team of Jewelry Consultants, Retail Sales Assistants and Retail Concierges to ensure high level customer satisfaction and drive sales goals. This is a full-time position, and the schedule will fall between the hours of 9:30am-7:30pm including weekends.
 
What will you do in this role?
 
  • Help to recruit and manage a sales team of 4-5 assistants focused on team KPI’s, sales targets and high level customer service
  • Collaborate with the Operations Analysts to develop an efficient team schedule
  • Collaborate with the Operations team to maintain a highly functional, luxury environment in our showroom
  • Create memorable experiences for customers through live chats, phone calls, and/or in-person appointments
  • Utilize sales strategies and problem-solving to assist and guide customers through multiple purchasing decisions
  • Maintain demonstrated responsibility and accountability for meeting personal metrics and team sales targets
  • Participate in cross department collaboration to keep operations running smoothly
 
What can you bring to this opportunity?
 
  • 5+ years experience working in ecommerce or retail management
  • 5+ years experience with a CRM system or customer focused channel software system
  • An ability to adhere to and implement security policies and procedures regarding high value products
  • An eager to learn attitude and desire to grow in a dynamic work environment
  • An interest in social and environmental responsibility within an organization
 
Compensation & Benefits:
 
Starting compensation includes a competitive salary of $80-$100k annually plus lucrative bonuses. Additional compensation includes a robust benefits package. Medical, dental and vision insurance plans, 401(k) plan with matching contribution, paid parental leave, PTO, commuter benefits, and an employee discount on our products!
 
How to Apply:
 
For immediate consideration, please submit your resume in MS Word (.doc or.docx) at www.scionstaffing.com/job/7592.

About our firm:
 
Scion Staffing is a top staffing agency and executive search firm, connecting leading companies and organizations with impeccable talent. Through our innovative team-building and staffing solutions, we bridge the gap in temporary staffing, as well as contract-to-hire employment, contingent search, and executive searches. The Business Times has recognized us as a top staffing from 2010-2020, and our clients return to us for a variety of opportunities.
 
Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.
 

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